Responsible Gaming at 55rr4

1. Our Commitment to Responsible Gaming

55rr4 takes responsible gaming seriously. Gambling, approached with awareness and clear personal limits, can be a legitimate form of entertainment. We also recognise that for some players gambling can become a problem that affects their finances, relationships and mental wellbeing. 55rr4 is committed to doing everything it can to minimise that risk for every player on the platform.

The responsible gaming tools on 55rr4 — including deposit limits, session time reminders, time-out periods and self-exclusion — are available to every registered account holder at no cost and take effect immediately upon activation. 55rr4 strongly encourages all players to use these tools as a routine part of managing their gambling activity, not only when a problem has already developed.

55rr4's responsible gaming approach is built on three principles: prevention, early intervention and support. We proactively monitor for patterns that may suggest a problem, provide clear tools to help players manage their activity, and ensure every player who needs help can reach support quickly, confidentially and without shame.

2. Responsible Gaming Tools on 55rr4

All of the following tools are available to every registered 55rr4 player. Each can be activated through your account settings or by contacting 55rr4 support at the email address listed in Section 9 of this page:

All limit reductions take effect immediately. Increases to any limit require a mandatory 24-hour waiting period before they are applied — this deliberate friction exists to protect you from impulsive decisions made during an active session. 55rr4 keeps these tools easy to find and always one or two taps away.

3. Age Restriction — 21+ Only

All 55rr4 account registrations require age verification. During the KYC process, each applicant must provide government-issued identification confirming they are aged 21 or above. Any account found to belong to a person under 21 will be immediately suspended and the account balance returned to the payment method used for the most recent deposit, subject to verification.

If you are a parent or guardian and believe that a person under 21 in your household has accessed 55rr4, contact support immediately at the email address in Section 9. We also encourage families in Dhaka, Chittagong, Sylhet and across Bangladesh to use parental control software available on Android and iOS devices as an additional protective layer.

4. Recognising Signs of Problem Gambling

Problem gambling rarely announces itself loudly. It tends to develop gradually and is easy to overlook, especially in the early stages. The signs below may indicate that gambling has moved beyond entertainment and is starting to affect your life in negative ways:

• Spending more on gambling than you planned or more than you can comfortably afford to lose
• Chasing losses — continuing to bet after losing in order to win back money already lost
• Lying to family, friends or colleagues about how much time or money you spend gambling
• Borrowing money via bKash, Nagad or from friends and family to fund gambling sessions
• Feeling anxious, irritable or restless when you are not gambling or when you try to stop
• Using gambling as a way to escape stress, loneliness or difficult emotions rather than dealing with them directly
• Neglecting work, study, family or personal responsibilities because of time spent gambling
• Repeatedly trying to cut back on gambling and finding it very difficult to do so without outside help

If three or more of the above descriptions fit your current behaviour, 55rr4 strongly encourages you to activate the self-exclusion tool in your account settings and to seek professional support. Problem gambling is a recognised condition and effective help is available. Reaching out is a sign of strength.

5. Self-Assessment Questions

The questions below are designed to help you reflect honestly on your relationship with gambling. Answer them privately. There are no right or wrong answers — this is purely for your own awareness:

If you answered yes to two or more of the above questions, please consider using 55rr4's self-exclusion tool or reaching out to 55rr4 support. You may also seek guidance from a qualified mental health professional or counselling service in Bangladesh. Taking action early is always the best course.

6. How to Activate Your Responsible Gaming Tools

Activating any responsible gaming tool on 55rr4 takes only a few steps and requires no prior contact with the support team:

• Log in to your 55rr4 account using your registered mobile number or email and your password
• Go to Account Settings and open the Responsible Gaming section — it is displayed prominently and not buried in sub-menus
• Select the tool you want — deposit limit, session reminder, time-out or self-exclusion — and follow the on-screen steps to confirm your settings
• If you prefer to activate a tool by email rather than through the app, contact 55rr4 support at the address in Section 9 — state your request clearly and include your registered mobile number for account verification

All activations are confirmed by an in-app notification and, where a registered email is on file, by email too. If you do not receive confirmation within one hour, contact support to verify your settings have been applied correctly.

7. Self-Exclusion — How It Works

Self-exclusion is the most powerful responsible gaming tool on 55rr4. When you self-exclude, your account is locked and you are prevented from logging in, depositing, placing bets or participating in any gambling activity on the platform for the duration of your chosen exclusion period.

Self-exclusion periods available on 55rr4: 6 months, 1 year, 2 years, 5 years, or permanent. A permanent self-exclusion cannot be reversed under any circumstances. If you are unsure which period to choose, 55rr4 support can help you think through the options before you submit the request.

When a self-exclusion period expires, your account does not reactivate automatically. You must contact 55rr4 support to request reactivation, and a mandatory 48-hour cooling-off period applies before access is restored. This ensures that any decision to return to gambling is deliberate and considered.

8. Tips for Playing Responsibly

These practical guidelines can help every 55rr4 player keep gambling in its proper place — as entertainment, not a financial strategy or emotional escape:

• Set a firm budget before every session and treat it as the cost of entertainment — never gamble with money you cannot afford to lose
• Set a time limit for every session before you begin and use the session reminder tool to enforce it automatically
• Treat gambling purely as entertainment — the house edge means most players lose more than they win over time, and that is expected and normal
• Never chase losses — if you reach your session budget, close the app and return another day with a fresh start and a clear head
• Avoid gambling when you are stressed, tired, upset or have been drinking — these states impair judgement and lead to decisions you may regret
• Take regular breaks — stand up, step away from the screen and reset, even for just five minutes during a long session
• If someone you trust raises concern about your gambling, take it seriously — people outside the activity often notice changes in your behaviour before you do

9. Need Help? Contact 55rr4 Support

If you are concerned about your gambling behaviour, or simply want to activate a responsible gaming tool and would prefer to speak to a person rather than navigate settings yourself, 55rr4's support team is available to help. All responsible gaming enquiries are handled with complete confidentiality and without judgement. Reaching out is the right thing to do and our team is trained to respond with care, not pressure.

55rr4 aims to respond to all responsible gaming requests within one Bangladesh Standard Time (BST, UTC+6) business day. If your situation feels urgent — for example, if you are struggling to stop gambling right now — please email us immediately and write "URGENT" in the subject line. We will prioritise your case.